John Pooley: In general, help the people who are silent first. They're often the worst injured. Remember that large, massive accidents are few and far between but they do happen and if you come across just a normal accident, you can make the difference. Have the confidence to try. At least if you've tried, then something has been done for the patient. Jill Volpie: The message, I think, for all first aiders anywhere, however well-trained and however proficient they feel that they are, the message is always that it is only first aid; that's the important thing. Lives can be saved with good first aid, but it's very important that as soon as possible you get further assistance, professional assistance if that's possible, perhaps calling for help from a health centre. Vocabulary help the people who are silent first - první pomozte lidem, kteří jsou ticho the worst injured - nejhůř zranění massive accidents are few and far between - těžkých nehod je jen pár, nejsou tak časté have the confidence to try - mějte odvahu se pokusit first aiders - "poskytovači" první pomoci trained - vyškolený, cvičený proficient - zběhlý, zdatný professional assistance - profesionální pomoc health centre - zdravotní středisko