Prodejní automat občas nefunguje, a někdy nám nezbývá, než na příslušném místě požádat o pomoc. Hodíte své poslední peníze do automatu na kafe a nic se neděje, co řeknete? Er … Excuse me! The coffee machine doesn’t work. The coffee machine isn’t working properly. I put my money in, but the coffee didn’t come out. I think there’s something wrong with the coffee machine. I put my money in …but nothing came out. My money has got stuck I can’t get my money back. Hugh je na nádraží a kupuje si u automatu jízdenku. Vhodil do automatu peníze, ovšem žádný lístek se neobjevil: Hugh Sorry, can you help me? I think the ticket machine isn’t working properly. Emma Oh I’m sorry to hear that, sir. It keeps going wrong, I’m afraid. Hugh I put the money in and I didn’t get a ticket and I can’t get my money back. Emma Look, if I give you this form to fill in … Hugh Yeah, no ... sorry … just to stop you before you go any further … I mean, the money’s stuck, I need the ticket, my train’s coming in a minute. I don’t need a form, I need a ticket. Emma Yeah. I appreciate that, sir, but the system is that I’m afraid for the moment you’ll have to buy another ticket … er … because if the money is stuck in the machine, I can’t physically get it out. I don’t have keys to access the machine. And that happens later in the day.